STRATFORD

Career Summary

 

2014

One&Only Hayman Island Resort

IT Project Manager (50M Upgrade)

 

 

2007 to 2012

All Seasons Cairns Colonial Club Resort, Manunda.

Network & IT Administrator

• Manage and support the Hotel Information Technology (IT) systems day-today operations including Hotel System Database, POS, PABX, Security and In-house Movies to make sure that the systems run efficiently.

• Manage the LAN, WAN and maintain core network infrastructure (routers, switches and wireless), associated with those services, to provide a high capacity network backbone and infrastructure to support the services delivered over the data network.

• Provide design, support & service of network operating systems (e.g. MS Windows NT, Server 2003, XP, Mac OS X, Unix and Solaris), server software (e.g. MS Exchange, PMS links, Oracle & SQL Server Engines), systems software (e.g.Remanco, Fidelio, Opera Hotel Software, Micros POS, Movie Link, MS Office just to name a few) and hardware & peripherals (e.g. PCs, printers, POS, Phone systems & Entertainment Equipment).

• Consult with managerial, administrative and technical staff to determine information needs data flows and systems definitions.

• Establish and control systems access and security Coordinate protocols for operation within multi-user IT networks that provide voice, data and text transmission.

• Check systems in order to optimize performance and to initiate recovery action after system failures.

• Implement and understand the concepts and structure of Virtual Private Networks Manage the distribution and retention of data on various storage devices.

• Virtual Server and Terminal Server Technologies and SAN/NAS Storage

• Coordinate and implement system installations, updates and replacements.

• Maintain databases servers Oracle and SQL in which our company data resides on.

• Provide day-to-day advice to users on data structures and terminology.

• Prepare technical reports and user manuals on the operation of systems.

• Prepare systems cost estimates and cost-benefit analyses.

• Coordinate the work of support staff including contact staff.

• Provide training in systems use and access.

 

2006

Computer Depot

Computer and Network Technician and Consultant

• Workshop & onsite computer repairs to home and business systems

• Customer support for Win9x, Win 2000s, XP; MACOS8 & Linux Systems

• Installation, upgrading & maintenance of hardware & software;

• Printer service & repairs’

• Customer Service, telephone sales and support

 

 

2007

Cairns Convention Centre, Cairns

IT Administrator

• Manage the Centre’s internal network to meet the user’s needs.

• Ensure support and services are provided in an efficient, effective and timely manner so that outcomes are consistent with industry best practice and Cairns Convention Centre standards.

• Manage all aspects of user access and facilities such as data stores.

• Develop and maintain documentation to support management of the Centre’s servers.

• Provide customer service requirements including connectivity and LAN requirements whilst up selling available services.

• Maintain Hardware and Software, Inventory Lists and License requirements.

• In conjunction with the Director of Operations, develop and implement a forward IT Plan for the Centre, to meet the future needs of the Centre and the Centre’s clients.

• Liaise with Building Services regarding effective and efficient telecommunications services.

 

 

2006 to 2007

Warner Bros Studios

Network & IT Administrator – TV & Movie Production

• Develop and implement remote site IT during production using a Satellite infrastructure for Voice over TCP/IP and internet communication to cover remote areas e.g.: Lizard Island and the Low Isles.

• Develop and implement office networks using ADSL+2 and G3 Technology also using Voice over TCP/IP and internet communications.

• IT & network support for all department levels ensuring all Warner staff can successfully communicate.

• Managing LAN’s & WAN’s consisting of wireless, Ethernet and optic fibre.

• Manage and support the use of Satellite phone and CDMA technology.

• Manage and supervise IT subcontractors to supply the best possible outcome for the movie production.

 

2004 to 2006

Cairns Colonial Club Resort, Manunda Cairns

Network & IT Administrator 

• Manage and support the Hotel Information Technology (IT) systems day-today operations including Hotel System Database, POS, PABX, Security and In-house Movies to make sure that the systems run efficiently.

• Manage the LAN, WAN and maintain core network infrastructure (routers, switches and wireless), associated with those services, to provide a high capacity network backbone and infrastructure to support the services delivered over the data network.

• Provide design, support & service of network operating systems (e.g. MS Windows NT, Server 2003, XP, Mac OS X, Unix and Solaris), server software (e.g. MS Exchange, PMS links, Oracle & SQL Server Engines), systems software (e.g. Remanco, Fidelio, Opera Hotel Software, Movie Link, MS Office just to name a few) and hardware & peripherals (e.g. PCs, printers, POS, Phone systems & Entertainment Equipment).

• Consult with managerial, administrative and technical staff to determine information needs data flows and systems definitions.

• Establish and control systems access and security Coordinate protocols for operation within multi-user IT networks that provide voice, data and text transmission.

• Check systems in order to optimize performance and to initiate recovery action after system failures.

• Implement and understand the concepts and structure of Virtual Private Networks Manage the distribution and retention of data on various storage devices.

• Coordinate and implement system installations, updates and replacements.

• Maintain databases servers Oracle and SQL in which our company data resides on.

• Provide day-to-day advice to users on data structures and terminology.

• Prepare technical reports and user manuals on the operation of systems.

• Prepare systems cost estimates and cost-benefit analyses.

• Coordinate the work of support staff including contact staff.

• Provide training in systems use and access.

 

 

2004

TJ Microsystems, Parramatta Park Cairns

Computer & Printer Technician

• Workshop & onsite technical repairs to home & business systems.

• Customer support for Win9x, Win 2000s, XP Mac OS8 & Linux systems.

• Installation, upgrading & maintenance of hardware & software.

• Printer service & repairs.

• Customer Service, Telephone Sales & Support.

 

2002 to 2004

Sydney. H. Turner Retravision Cairns.

Senior Sales Consultant & Network/Computer Technician.

• Customer Service, Telephone Sales & Support in entertainment, communications and computer sales.

• Support & service of network operating systems including implement system installations, updates and replacements.

• Implement regular housekeeping procedures, including data backup, Stock taking and stock control.

• Stock rotation, sales projection, ordering & quotations.

• Prepare systems cost estimates; conduct product research and cost-benefit analyses.

• Consult with product representatives.

• Installation of home entertainment and computer equipment.

• Design, development & administration of company web pages.

 

2001 to 2002

Brilliant Computer Solutions, Cairns.

Network & Computer Technician.

• Customer Service, Telephone Sales & Support.

• Workshop & onsite technical repairs to home systems.

• Onsite repairs to business networks and databases.

• Customer support for Win9x, Win 2000s & XP operating systems.

• Installation, upgrading & maintenance of hardware & software.

• Service & repairs of Industrial Equipment.

• Printer & Plotter service & repairs

 

2000 to 2001

System Services, Cairns

Network & Computer Technician

• Workshop & onsite technical repairs to home systems.

• Onsite repairs to business networks and databases.

• Services technician under Compaq, HP, and IBM.

• Service & repairs of Industrial Equipment.

• POS & register service & repairs.

• Printer & Plotter service & repairs.

• Customer Service, Telephone Sales & Support.

 

1998 to 2000

Internet Outpost (Byte Me Café / Global Gossip), Cairns.

Network Administrator

• Customer Service and Staff Training in Computer Usage & Sales.

• Planned and built 10 Internet networks from 4 to 26 terminals in size.

• Built over 80 terminals and 10 network servers.

• Experience in NT SBS, Wingate, Win proxy, Firewalls, and security.

• Understanding of ADSL & ISDN routing, and TCP/IP complexities.

• Development and administration of company web pages.

• Help Desk support for many shops globally & training for store Staff members.

• Network Repairs and Faults technician.

 

1998

IMSU Queensland Health, Cairns.

• Audited The Far North Queensland Health Computer Network.

• Inspected and tested hundreds of terminals in multiple locations.

• Project included mapping out domains and global groups by IP address.

• Performed a Y2k report of the Far North Queensland Health Network.

 

1996 to 1998

Virtual Reality Adventure Centre, Cairns.

• Customer Sales and Service.

• Planned and built a network of Virtual Reality Head Gear.

• Installation of a library of Multi-player games for public entertainment.

• Implemented a network of terminals connecting to the Internet.

 

1997

The Consortium – Education Queensland, Cairns.

Computer Technician.

• Repaired and Upgraded software and hardware for four public schools (Cairns West SS, Whitfield SS, Edge Hill SS, Woree SS).

• Upgraded cabling, Client operating systems, Hubs and Rack mounts.

• Creation of Domain logon scripts so all the faculty could work globally.

• Repaired and Upgraded Library Database.